Booking Form & Conditions

Book your Aspen Spa Experience

Please contact us first to check availability for your spa day. We will then ask you to complete the online booking form below.  A 50% non-refundable deposit is required to secure your booking – see below for full details on booking and cancellation. Thank you.


Booking Conditions


  • To secure your Spa Experience booking a 50% non-refundable deposit is required at the time of booking via credit or debit card. The balance will be payable on day. For guests with a Gift Voucher, the voucher number must be provided to secure the booking. If the value of the gift voucher is less than 50%, the balance must be paid by credit or debit card at the time of booking.


All cancellations must be made in writing. The Company will apply the following charges per person for cancellations:

  • Cancellation within 72 hours of arrival date: 50% payment
    • Bookings cannot be rescheduled within 72 hours of arrival date
  • Non arrival without notice: 50% payment
  • For late arrival full price will be charged
  • For guests in possession of a gift voucher the above terms will apply. Charges will be deducted from credit balance on the voucher in the event of a cancellation or no show.

Spa days may be rescheduled in advance of 72 hours but we appreciate as much notice as possible as often the whole spa is booked out for your group and we have arranged staffing and catering. accordingly. For late arrival on the day full price will be charged.

In exceptional/necessary circumstances the company reserves the right to offer an alternative spa as a destination, date of visit or cancel reservation(s) with full refund to the payee. No refund will be given for early departure or change of plans on the day or if guests do not wish to use the thermal or wet facilities.

Deluxe Spa Day Experiences are priced individually. Additional treatments can be added to spa packages with additional costs and subject to availability. Bio Sculpture gel nails are not available on spa days.

Drinking alcohol is not recommended with many of our treatments however a glass of complimentary champagne is provided. The consumption of any other alcohol or food is not permitted at the spa. The minimum age requirement for the spa is 16 years.

To make your spa day as convenient as possible we can also arrange a pick-up service. Our seven passenger vehicle is available to collect you and your party and take you home at the end of the day. Please call for costs and availability.

If you’d like any more information on our Deluxe Spa Day Experiences please do not hesitate to call or email us – we always do our best to accommodate your needs and ensure your day at Aspen Spa is relaxing, fun, value for money and above all pure luxury!